• All content, advice and response given are customised to the client’s specific project and are not intended for general use.
• We will assess the structural issue to the best of our abilities with the available information provided to us, e.g such as Structural As-Built plans, locations and pictures of defects.
• This online consultation service does not provide any endorsement or warranty but general advice only.
• This online consultation service is only for structure troubleshooting and cannot replace an onsite/ visual inspection by a Professional Engineer.
• There will not be any written reports or documents given as part of this online consultation service.

There are many common structural defects locations that can be diagnosed via teleconsultation including but not limited to these:

• Apron settlement
• Titled Retaining wall
• Cracked/ Spalling Beam
• Cracked/ Spalling/ Titled Column
• Cracked / Delaminating Wall
• Spalling Slab
• Delaminating Concrete

The engineering consultant will make a reasonable diagnosis where possible from the presenting history, signs or other structural parameters where available, investigation or imaging/ picture evidence provided and recommend rectification or referral to the appropriate level of care/ repair if necessary.

Please send us the following documents before the consultation so that we can have a better understanding of the structural defect condition of your building:

• Structural As- Built plans
• Defect Pictures (Overview and Close up)
• Description/ Introduction of Background/ History of Defect

The video consultation session will not be recorded.

The video consultation audio visual data is routed through the internet but not stored anywhere.

As the engineering consultant will not be able to examine the structural defects physically during the video-consultation, they are dependent on you to provide true, accurate, current and complete information about the structural defects you have observed.

Please provide Structural As-Built plans, pictures of defect and a introduction of the background/ history of the structural defect so that we can best assess it.

Unlike a Structural Forensics Investigation, the Online Defect Consultation will only be conducted via a video/voice call and we do not go down to the site to visual inspect the defect for the Online Consultation.

Please also note that there will not be any report or method statement provided during or after the Online Defect Consultation. The Consulting Engineer will only provide you with structural advice on the defects.

All advice and diagnosis will be based on the information you have provided to us, such as plans, pictures of defect and background information.

If you are uncertain if a defect is structural in nature, we can help identify if it is.

Being in the industry for over 40 years, we will also be able to share our wealth of experience and knowledge to help you with any structural issues.

Should the defect be structural or serious in nature, we would strongly recommend that you engage a Professional Engineer to conduct an onsite investigation on the defect.

You may wish to engage Lee Consultants (Professional Engineer) to proceed with a thorough investigation via our Structural Forensics Investigation Service.

We would do our best to answer all your inquiries.

However as a general guideline, we will limit all calls to a maximum duration of an hour.